Why did I lose all my progress in Genshin Impact?

You likely lost your Genshin Impact progress because you logged into the wrong server, used a different login method (like a different linked Google/email account), or an account linking error occurred, especially if you used third-party logins like Google or Facebook without fully creating a HoYoverse account. To fix it, try logging out and selecting different servers (Asia, Europe, America, TW/HK/MO) and logging in with your primary account, checking all your emails and linked social accounts, and if all else fails, contact Genshin Impact customer support with your UID and proof of ownership.
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Why did my progress reset in Genshin Impact?

What reason is there to restart? You lose progress, possibly items if you've done any recent events, and in exchange you maybe get one 5* character. There's a pity system, you are guaranteed one of those rarer characters eventually. Just focus on exploration and story progression and you'll get a lot of wishes.
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How do I recover my lost Genshin Impact account?

You can retrieve it by emailing CS at [email protected] and they'll send you a form to fill up. If one info is wrong you'll be rejected. Some of the crucial ones are the date the account was made and receipts of your purchases (if you bought something previously).
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Does Genshin Impact automatically delete your account?

Your account will be permanently deleted if you don't update your age. Genshin Impact | Facebook.
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What is the 50/50 rule in Genshin Impact?

The 50/50 refers to the chance that you get the featured "event" five star. You have a 50% chance of getting the featured character (right now, Childe or Zhongli), and 50% chance of getting one of the seven standard five star characters.
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NEW UPDATE!! JUST IN! 6.3 TO 6.8 CONFIRMED BANNER ROADMAP! SKIRK, NICOLE, SANDRONE - Genshin Impact

Who is the rarest 5 * in Genshin Impact?

The rarest 5-star character in Genshin Impact is generally considered to be Aloy, due to her unique, one-time availability from a collaboration event in 2021 with Horizon Zero Dawn, making her unobtainable now and unlikely to ever return. Other rare 5-stars often cited are limited-time characters who haven't had reruns or are less popular, like some early event-exclusive characters (Albedo, Ganyu) or those with low pull rates, though data varies.
 
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Are you guaranteed a 5 star after losing 50/50?

It's called 50/50. It's either you getting your character you wanted or not (50% chance) - Luckily if you are losing 50/50, the chance increase to 100%. So the second time you pull *5 is always what you wanted.
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Is HoYoverse deleting Genshin accounts?

If the verification is not completed by July 20th, affected accounts will be SUSPENDED, and important personal data will be PERMANENTLY DELETED if no further action is taken.
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Does Genshin Impact save your progress if you delete it?

Yes, all progress will be saved. Just remember your credentials and return during a comeback campaign.
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How long until Genshin Impact deletes an account?

After you have requested the deletion of your account, you'll still be able to reactivate your account by logging into the account. After 30 days, your account will be fully deleted.
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How to restore progress on Genshin Impact?

Fix 2. Solve Genshin Impact Progress Lost with Account
  1. Send an email to Genshin Impact support at [email protected]. ...
  2. After sending the email, you will get an account retrieval link from Genshin Impact support.
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Why can't I access my Genshin account?

Network problems are often the primary cause of Genshin Impact login failures. These issues may include network fluctuations, congestion, or personal network configuration problems.
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Is HoYoverse Chinese?

HoYoverse. miHoYo (Chinese: 米哈游 Mǐhāyóu) is a Chinese video game development and publishing studio based in Shanghai, China.
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How to retrieve old Genshin Impact account?

If your Genshin Impact account ever got hacked (Asia Server): FIRSTLY: * Send an Email to [email protected] * Subject: Account Recovery * Tell them your account is being hacked and you want to recover it * Mention your UID, AR, Server and your log-in email. * Wait for a few minutes/hours/days.
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Does Genshin Pity ever reset?

Yes, pity in Genshin Impact resets, but only when you successfully pull a 5-star item (character or weapon) on that specific banner type; otherwise, it carries over infinitely between banners of the same type, even across updates, and your history only shows the last 30 days. Each banner (Event Character, Event Weapon, Standard) has separate pity counters, so getting a 5-star on the character banner won't affect your weapon banner pity.
 
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What happens if you lose your game data from Genshin Impact?

Recovering a Genshin Impact account is easy and can be done in a few simple steps. You need to email Genshin Impact and follow the steps below. Before the steps, you can watch the Genshin Impact account recovery video first. Send "Account Recovery" to [email protected] to get the account retrieval link.
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Is Genshin Impact ending in 2026?

Genshin Impact is being phased out on PS4, with support ending in August 2026. You can still transfer your progress to other platforms and new system requirements are coming with the "Song of the Welkin Moon" update.
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Will I lose everything if I uninstall a game and reinstall it?

When you uninstall a game, you usually delete the application files, but your progress (saves, settings) often remains if it uses cloud saves (like Steam Cloud, Xbox Live, PS Plus) or saves to a separate user folder (like AppData on PC); however, if saves are stored within the game's main installation folder, you will lose them unless you manually back them up, so checking for cloud sync or backing up saves first is key to avoiding data loss. 
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Does Genshin Impact delete old accounts?

No, Genshin Impact, HoYoverse generally doesn't delete inactive accounts, but a major age verification requirement for US players in 2025-2026 led to account suspensions and potential permanent data deletion if not completed, though regular inactive accounts remain intact unless manually deleted or due to specific legal compliance for US users. If you're having trouble logging in, it's usually due to forgetting details, server issues, or the new age verification, not automatic deletion for inactivity. 
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What is the age limit for Genshin Impact?

Genshin Impact is rated PEGI-12 – although, as mentioned, it does not require users to verify their age – which means that it cannot contain any sexually explicit content. However, some characters (particularly female characters) have revealing costumes that you may not be comfortable with your child seeing.
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Will I lose my progress if I uninstall Genshin Impact?

No, you won't lose your Genshin Impact progress if you delete the game, as all your data is saved on miHoYo's servers (not your device) and linked to your account; you just need to log back in after reinstalling to continue playing, but remember this only removes the app, not the account itself, and you'll need to re-download resource files. 
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Why is miHoYo now in HoYoverse?

HoYoverse was established to manage and expand miHoYo's content production and global publishing outside of China.
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How rare is 90 Pity in Genshin Impact?

What they found is that getting to 90 pity is a one in. 13 million chances.
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What is soft pity?

Soft pity is a hidden mechanic in gacha games (like Genshin Impact & Honkai: Star Rail) where your odds of getting a rare item significantly increase as you approach the "hard pity" limit (e.g., 90 pulls), making it much more likely to get the item between pulls 74-89, rather than always needing the full 90 pulls. It starts around the 74th pull on character banners, boosting your chances with each subsequent pull until the guaranteed "hard pity" at 90.
 
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Is it possible to lose your 50/50 twice in Genshin Impact?

Yes, you absolutely can lose the 50/50 twice in a row in Genshin Impact because each limited banner pull starts as a fresh 50/50 chance, but losing the first one gives you a "guarantee" for the next 5-star to be the featured character, resetting your 50/50 odds only after you pull that guaranteed character. You can lose the 50/50 on one banner, pull a standard 5-star, then go to a different banner and lose the 50/50 again before getting your first banner character. 
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