Why is Xbox still charging me?

If your account shows that no Xbox subscriptions are set to renew but you still see a charge on one of your cards, your payment option may be associated with another Microsoft account holder who has an Xbox subscription (such as another member of your Xbox family group).
Takedown request View complete answer on support.xbox.com

How do I get Xbox to stop charging me?

Select Services & Subscriptions in the top bar menu of your home screen. Select View All Subscriptions under the Subscriptions section. Find Xbox Game Pass from the list of subscriptions and click Manage next to it. Select Cancel Subscription and choose Turn off recurring billing on the popup window that appears.
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Why does my Xbox keep charging me?

Reasons for an unauthorized charge

You have an Xbox subscription or trial that was auto-renewed and charged you for additional time. You're sharing your Microsoft account or don't have your account password protected. Someone in your household or Xbox family group made the purchase without your consent.
Takedown request View complete answer on support.xbox.com

Why does Microsoft keep trying to charge me?

When you see unexpected charges from Microsoft on a statement from your bank, credit card, or other payment provider, here are the most likely reasons for an unrecognized charge: A Microsoft subscription has recurring billing turned on. Someone you know, such as a family member, has bought something with your card.
Takedown request View complete answer on answers.microsoft.com

Why is my Xbox transaction not going through?

Make sure the billing address for your Microsoft account matches the billing address you use with your credit card company. Also, make sure that your card's expiration date hasn't passed. Go to Payment & billing and select Payment options. Under Payment methods, select View or edit card.
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How long does it take for Xbox to take money?

If you used account credit to pre-order your game, your balance will be taken immediately. If you used a credit card or split the payment between a credit card and account balance, you'll be charged around 10 days before the early access period or the release date, depending on the game and version that you bought.
Takedown request View complete answer on support.xbox.com

How do I fix my Xbox billing problem?

To work around this problem, try using a different payment method:
  1. Sign in to the Microsoft account you want to update. ...
  2. Go to Payment & billing and select Payment options.
  3. Under Payment methods, you can select Add a new payment method, View or edit card, or Remove card.
  4. Enter your updated info, and select Save.
Takedown request View complete answer on support.xbox.com

How do I stop Microsoft from charging my card?

Turn recurring billing off
  1. Go to the Services & subscriptions page in your Microsoft account dashboard. Sign in.
  2. Locate your subscription and then select Manage.
  3. Do one of the following: If you see a Turn on recurring billing link, choose it to turn recurring billing on. ...
  4. Follow the prompts to turn off recurring billing.
Takedown request View complete answer on support.microsoft.com

How do I find out why Microsoft is charging me?

If you don't recognize a charge on your account, go to the Manage your payments page of your Microsoft account dashboard and select "Investigate". Learn more. Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled.
Takedown request View complete answer on support.microsoft.com

Will Microsoft refund a subscription?

Sign into your Microsoft account to manage your subscriptions, including changing your payment method or cancelling a subscription to prevent future charges. You will receive a refund of your most recent recurring billing charge if you cancel your subscription and request a refund within 30 days after being charged.
Takedown request View complete answer on answers.microsoft.com

Does Xbox charge while off?

The low-power sleep mode (called "Instant On") is the default Xbox One setting. If you've never changed this setting, then this is what your Xbox One is set to. Using this mode, you can charge your battery while the Xbox One is "off" (e.g., low power sleep mode).
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Why is my Xbox purchase not working?

Check you don't have any subscription payments overdue on the Services page. Check your account is not temporarily suspended. Check if your Xbox account is suspended. Check that your computer's anti-virus is not blocking pop-ups or payment confirmation windows.
Takedown request View complete answer on support.microsoft.com

Why does Xbox keep charging me?

If your account shows that no Xbox subscriptions are set to renew but you still see a charge on one of your cards, your payment option may be associated with another Microsoft account holder who has an Xbox subscription (such as another member of your Xbox family group).
Takedown request View complete answer on support.xbox.com

How do I stop my Xbox subscription?

You can also manage your subscription from your console. Press the Xbox button  on your controller and go to Profile & system > Settings. Select Account > Subscriptions, choose your subscription, and follow the steps to cancel.
Takedown request View complete answer on support.xbox.com

How do I turn off recurring billing?

The best way to stop these payments is to first cancel your subscription with the company directly by requesting a cancellation via email or phone. If this doesn't work, you should contact your bank or card company online or by phone to cancel the payment.
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Does Microsoft charge a monthly fee?

You can choose to pay for your subscription on a monthly or yearly basis, and the Microsoft 365 Family plan lets you share your subscription with your family for up to 6 people, and use your apps on multiple PCs, Macs, tablets, and phones.
Takedown request View complete answer on microsoft.com

How do I stop Microsoft pay?

Remove a Microsoft account payment method
  1. Sign in to the Payment options page with your Microsoft account. Open payment options.
  2. Find the payment method you want to remove, and then select Remove.
  3. Confirm that you want to remove your payment method, and then select Remove.
Takedown request View complete answer on support.microsoft.com

Why is Microsoft charging me $75?

Here are some information that might help you with the recurring charge from Microsoft 365 on your credit card. Here are the most likely causes for an unrecognized charge:A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card.
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Why can't I remove my card from Xbox?

Your payment option might be attached to an existing subscription. If so, you'll need to change how you pay for that subscription before you can remove the payment option. Check your other Xbox accounts to see if they use the payment option you're attempting to remove and change that payment method first.
Takedown request View complete answer on support.xbox.com

How do I stop Microsoft taking money from Xbox Live?

Go to the services and subscriptions page and make sure you are logged into the account for which you want to cancel the recurring billing: https://account.microsoft.com/services/ 2. In the subscription for which you want to cancel the recurring billing, select "Manage" and then choose "Turn off recurring billing".
Takedown request View complete answer on answers.microsoft.com

How do I refund Xbox charges?

You can request a refund on your Xbox order history page. Select the relevant item and choose Request a refund. Provide the reasons for your request and select Next. If everything is correct, select Submit.
Takedown request View complete answer on support.microsoft.com

What happens if you don't pay your Xbox subscription?

When this happens, you lose access to the subscription and its benefits. For example, if a renewal charge fails for your Xbox Game Pass Core subscription, you are locked out, and online multiplayer only works in free-to-play games.
Takedown request View complete answer on support.xbox.com

Is Xbox Live free?

Xbox network service is available as both a free service and a subscription-based service known as Xbox Game Pass Core. In 2021, Microsoft renamed Xbox Live as simply the "Xbox network" to cover all of its services related to Xbox, and began slowly phasing out all "Live" branding until it was fully removed in 2023.
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