Why won't my Ubisoft Activation Code work?

If you are receiving the error message "This CD Key or Activation Code is not valid" when activating a key or a code in Ubisoft Connect PC, you may be entering the key incorrectly. You must enter all the characters in upper case, with the relevant dashes.
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How do I use my Ubisoft activation code?

Select your profile in the top left corner of the application. Choose "Key Activation". Enter your key in the Activation Code field. Select "Activate".
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Why does Ubisoft say something went wrong with the activation?

"Something went wrong with the activation" error for Ubisoft Games on PC Game Pass. This error means you have claimed the game the maximum allowed number of times on the Xbox account you are currently logged into. If you see this error, please contact us for support!
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Why wont it let me connect to Ubisoft?

Make sure that Ubisoft Connect PC is not set to offline mode Using Ubisoft Connect PC in Offline mode may prevent you from being able to log in. Check whether Ubisoft Connect PC is running into connectivity issues Connectivity issues affecting your device can make you unable to log into the Desktop Application.
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Why won't Ubisoft accept my card?

There are many possible reasons for a credit card not being accepted: The information entered at checkout does not match the billing information associated with the credit card. There is a communication issue between online systems. To rule this out, please follow our browser troubleshooting.
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How To Activate Ubisoft Key [2024 WORKING]

Why is my Ubisoft activation code not valid?

If you are receiving the error message "This CD Key or Activation Code is not valid" when activating a key or a code in Ubisoft Connect PC, you may be entering the key incorrectly. You must enter all the characters in upper case, with the relevant dashes.
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Why is my Ubisoft Connect payment failing?

Check the expiration date and validity date of your card. Confirm that your balance or credit limit covers the payment. Make sure that recurring online transactions are enabled for your payment method account. If your payment method is no longer valid, you can update your subscription details at any time.
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Is Ubisoft down at the moment?

There are currently no issues or updates to report.
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Why won't Ubisoft let me link my Xbox account?

If the Xbox account you are trying to link to your Ubisoft account is already linked to a different Ubisoft account, you may see a "This profile is already linked to another user" error. If the wrong Ubisoft account is currently linked to your Xbox account, you should unlink it before you claim the game.
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Why is Ubisoft not working on Xbox?

Some issues might be caused by the game or content being launched before it is fully installed. We recommend checking your console for any pending or incomplete installations. Reinstalling the game can sometimes resolve issues if they are linked to the game itself.
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Why is Ubisoft asking for an activation key?

If you are asked to provide a game key in either Ubisoft Connect PC or Steam, this could mean that the game had been redeemed on a different Ubisoft or Steam account than the one you are currently using. When you launch a Ubisoft game via Steam, Ubisoft Connect PC will be launched automatically alongside the game.
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What is the problem with Ubisoft?

Between the lines: Ubisoft has been in a game quality crisis since the disastrous, late-2019 lunch of the widely panned Ghost Recon Breakpoint. Morale at the company took a further hit in mid-2020 after widespread allegations of sexual misconduct at the company.
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How do I redeem my Ubisoft Plus code?

To redeem your code: • Visit the redemption website. Log into the website with your Ubisoft account, if you have not already done so. Ensure that the username displayed is for the account you want to activate the termed subscription on. Enter your code exactly as it is shown.
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Where is my Ubisoft verification code?

From the Account Management home page, choose the "Security" tile. In the 2-Step verification section, select "Activate". Select "Email", then "Choose". You will receive a verification code to the email address currently associated with your Ubisoft account.
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How do you activate your access to the game on Ubisoft?

On Ubisoft Connect PC, choose the ''Ubisoft+'' tab, then select the tile of a game and the arrow icon to activate a game. Once the game is downloaded, you can launch it from the ''Games'' tab.
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Why is Ubisoft Connect not letting me login?

Make sure that Ubisoft Connect PC is not set to offline mode Using Ubisoft Connect PC in Offline mode may prevent you from being able to log in. Check whether Ubisoft Connect PC is running into connectivity issues Connectivity issues affecting your device can make you unable to log into the Desktop Application.
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Why is Ubisoft not connecting?

Check the server status Before troubleshooting issues with a connection to one of our games, check if there are any ongoing maintenances or outages for your game on Ubisoft Help. Reset network hardware Perform a full power cycle on your router to rule out any hardware issues.
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How to log into Ubisoft Connect with Xbox account?

In the Ubisoft Connect pop-up, log into the Ubisoft account you want to claim the game on. If prompted, log into your Xbox account. If your Xbox account is currently linked to a different Ubisoft account than the one you want to play the game on, please unlink it before proceeding.
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Why is Ubisoft unavailable?

The "Service is unavailable" and "A Ubisoft Server is unavailable" error messages occur if you are trying to start an outdated version of Ubisoft Connect PC. These errors most commonly occur if you are installing an older Ubisoft game from a disc. To resolve this issue, please: Close Ubisoft Connect PC.
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Why won't Ubisoft open?

Check your security software Make sure that Ubisoft Connect PC is not being blocked by any security software you have, such as a firewall or an anti-virus. Update Ubisoft Connect PC to the latest version An outdated version of the desktop app may cause login issues.
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Why can't i play my Ubisoft games?

Empty your Ubisoft Connect PC cache folder

Emptying the cache folder of Ubisoft Connect can help improve the performance and resolve some technical issues. After emptying the cache, restart Ubisoft Connect PC and check whether your game appears in your library again.
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How do I fix Ubisoft connect on Xbox?

Troubleshooting connectivity issues on Xbox One
  1. Power cycle your console.
  2. Reset your network hardware.
  3. Switch to a wired connection.
  4. Enable Universal Plug and Play (UPnP)
  5. Check for external restrictions.
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Why is my Ubisoft account not linking?

Ensure that any ad blockers or elements that can prevent the execution of scripts are disabled. Make sure to follow the steps of our browser troubleshooting guide. Try to complete the linking process in different browsers or use the incognito mode.
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What is the Ubisoft Xbox account link error?

If the Xbox account you are trying to link to your Ubisoft account is already linked to a different Ubisoft account, you may see a "This profile is already linked to another user" error. If the wrong Ubisoft account is currently linked to your Xbox account, you should unlink it before you claim the game.
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