Why wont my Xbox One read discs?

Hair, dust, and debris can find its way inside your Xbox and cause disc errors and internal-component malfunctions. The laser lens is the most important—if it gets dirty, it won't read a disc properly and will need to be replaced.
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Why won't my Xbox One read my disc?

Check the game disc for damage.

Are there scratches or other visible damage? Excessive scratching, nicks, or other damage can keep your console from reading it. If it's a game that's published by Microsoft, contact the retailer from which you purchased the disc to learn more about their replacement policy.
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How to clean the disc reader on an Xbox One?

Use the microfiber cloth to wipe down the area around the disc drive and get rid of any dirt, hair, or debris. Then use the soft-bristled brush to gently clean around the opening (or disc drive tray) or the can of compressed air to blow out any hard-to-reach particles.
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Why does my Xbox say the disc is unreadable?

Excessive scratches or smudges can prevent your console from reading the disc. To clean the disc: Hold the disc by the edges without touching the top or bottom surface.
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How to fix a disc that won't read?

Clean the disc and check for damage: Clean any dust or smudges from the disc with filtered water and a lint free cloth. If there is significant damage to the playing surface, replace the disc. Test several different disc types: Load CDs and DVDs that are known to work in other disc players.
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XBOX One Disc NOT Reading - TRY THIS FIX FIRST

Why is my Xbox One not playing DVDs?

There are several reasons why your Xbox One might not be reading DVDs. Here are some common culprits: disc issues, region mismatch, software glitch, hardware failure. The Blu-ray Player app, responsible for DVD playback, might need a refresh. Try uninstalling and reinstalling the Blu-ray Player app.
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How do I fix an unreadable game disc?

How to Fix a Scratched Video Game Disc: Cleaning Tips & Repair...
  1. Make sure the disc is the problem.
  2. Clean the disc with soap or rubbing alcohol.
  3. Dry the disc with a microfiber cloth.
  4. Fix deeper scratches using toothpaste.
  5. Rub petroleum jelly into the disc.
  6. Use car wax to buff the game.
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Why won't my Xbox take my game disc?

Clean the disc and disc Tray

The place to start when you're having trouble with a disc is making sure it's clean. A dirty disc or one with some scuffs and scratches is going to have trouble being read by the console. If the disc is dirty, clean it with a microfiber cloth and start the game again.
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How to hard reset Xbox One?

If the reset processes fail to complete on their own, you could also try the hard reset on the console. To do so, press and hold the Xbox's power button until it turns off completely. Unplug the power cord from the Xbox, wait for a few minutes, and plug it back in.
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How to fix Xbox One disc not installing?

Solutions
  1. Eject the disc from your console.
  2. Press the Xbox button  to open the guide.
  3. Select Profile & system > Settings > System > Storage devices.
  4. Select Clear local saved games. ...
  5. Select Yes to confirm.
  6. Once your console restarts, try installing the game again.
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Are you missing the disc Xbox error?

You see the following error code and message when you launch a game or an app on your Xbox console: Are you missing the disc? This means that the game was being played with a disc inserted into your console, but the disc is no longer present.
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How to fix game disc could not be read?

If a disc won't play properly, start by checking the disc. A flaw in the disc could prevent the console from reading it. Hold the bottom side of the disc to the light to see any smudges or scratches. If a smear is the culprit, cleaning the disc often fixes the problem.
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How to deep clean an Xbox One?

You can clean the outside of your Xbox One with a disinfectant wipe or lint-free cloth dampened with mild soap and water. To clean the inside, you will need Torx 8/9/10 screwdrivers, a pry tool, a knife, a dry toothbrush, and condensed air. Be careful of the cable when removing the panels.
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How to access discs on Xbox One?

Insert a Blu-ray or DVD disc into your Xbox. Select the Blu-ray Player app when it appears. On the Blu-ray Player app details page, select Install. Your disc should start playing automatically.
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How to fix Xbox One discs?

How to fix Xbox disc errors
  1. Check for damage. Inspect the disc: Look at both sides of the disc. ...
  2. Clean the components. ...
  3. Test another disc. ...
  4. Update and restart your Xbox One. ...
  5. Change power modes on your Xbox One. ...
  6. Move your Xbox One. ...
  7. Reset your Xbox One.
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Why does my Xbox say disc unreadable?

In these scenarios, there are two possible issues: The settings for Sleep mode can render a small number of consoles unable to read discs. The console's disc drive needs servicing.
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Can you fix an unreadable disk?

You may try CHKDSK, update the disk driver, or format to fix the "the disk structure is unreadable" error on your USB, SD card, or external or internal hard drive. However, none of the above 4 methods can protect all the saved data on the malfunctioned device. In other words, data loss is possible.
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Why isn't my Xbox One accepting discs?

Check the Disk: Ensure the disc you're inserting is clean and without scratches or damage. If the disk is damaged or dirty, the Console will have difficulties reading it. If needed, try using a different disk to see if the issue continues with one you know works.
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Which Xbox doesn't take discs?

Xbox One S/X doesn't have a disc drive, Xbox Series X doesn't have a disc drive, PS5 needs the disc drive bought separately and paired over the internet. Only the original Xbox One had a disc drive integrated.
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How do you fix a disc that won't play?

The Compact Disc (CD) Won't Play
  1. Make sure that the disc is inserted correctly with the label side up.
  2. Use a soft, dry cloth to clean the disc. ...
  3. Reinsert the disc, and then press the PLAY button to see if the disc plays. ...
  4. For disc players with a HOLD switch, make sure that the switch is set to the OFF position.
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How do I fix disc read error?

How to Fix It When A Disk Read Error Occurs
  1. Run a desktop clean up utility. This removes any files that could cause a memory error. ...
  2. Defrag the computer. In certain circumstances, this could fix the issue. ...
  3. Test the RAM. ...
  4. Check the cables. ...
  5. Test the hard drive. ...
  6. Reset the BIOS. ...
  7. Reseat the computer's RAM. ...
  8. Replace the RAM.
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What to do if a disc is unrecognized?

How to fix an unrecognizable PS4 disc
  1. Restart your PS4. Restarting your console clears most glitches and allows it to turn on correctly. ...
  2. Make sure your PS4 game disc is clean. ...
  3. Update your software in Safe Mode. ...
  4. Factory reset your PlayStation 4. ...
  5. Talk to an expert.
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